State Farm® Insurance Agent Bonnie Wlasiuk

"The lack of communication and ability to make policy updates accurately are the main reasons for this review. We gave this establishment several tries and "stuck " with them thinking they were flukes when things weren't applied correctly. We attempted the email route to receive calls to update policies due to the office hours (no issue with office hours as we respect their time), but never once received calls any of the times we emailed. The updates we needed at separate occasions were the following: Adding a teen driver Adding a newly purchased vehicle Updating our garage address on all vehicles Removing teen driver (left for Air Force) The following issues required in-person or phone call follow-ups: Adding teen driver- No response to emails asking to call us. We had no choice but to go in-person to get him added. We could not be given proof of insurance for him due to underwriting delays so there was no card for him to carry, and no electronic way to show proof of him on our policy for a while. We were told to trust them that he's on the policy and insured, and we would have a card as soon as underwriting is completed. Not a comforting feeling when a newly licensed teen driver is on the road, and you have zero concrete proof he is insured. Adding newly purchased vehicle and update garage address- The new vehicle was added with no issue, but to the wrong garage address. The incorrect garage address was randomly applied to vehicles. We moved from our old property and stated it needed to be removed from our account completely, but it wasn't. This took an in-person visit with several follow-up phone calls to update and get fixed. Removing teen driver (Left for Air Force)- Instead of removing this driver, they added him to our largest vehicle on the policy making our rate increase by 78%. They told us it would be a while for it to be fixed since underwriting is backed up... We have been given excuses of underwriting being part of the issue- yes, we understand that underwriting takes time. However, it is 100% the fault of the individual updating the plan to add drivers that shouldn't be added and applying incorrect addresses to vehicles. We had enough and proceeded to shop around before our policy ended. We have since moved on to a different auto insurance provider with a way more user-friendly online policy presence. Any changes are instantly reflected on the policy with confirmations that changes went through/were accepted. We plan on shopping for rates in the future with State Farm, but we will be going with a different agency."

"I went in for a quote on a new auto policy and couldnt believe the savings! Bonnie took the time to look at every option to figure out the best policy for my needs and she knocked it out of the park with better coverage all the way around. Im glad i didnt wait any longer. Definitely give them a chance to see what they can save you!"